The City of Willcox is improving citizen accessibility with its new 311 application. Through the application, users can report service-related issues for the City to address, including damaged parks equipment, illegal dumping, code enforcement issues, graffiti, street lights and potholes.

Willcox 311 tickets are generally reviewed during normal business hours, 8:00 a.m. to 5 p.m., Monday through Friday.

There are four steps to creating a service request ticket.

1. Log into the system or create an account – we need you to log in so that we know who you are, and so that we can respond to you more easily.
2. Select a Service Type – each service request type may be routed to a unique department or team member at the city.
3. Create a Request – Enter the information about your request, including the location of the issue.
4. Review and Submit – after describing your request, you can then review send the request your request and it will then be linked to your account in the system. You can then log into the Portal to manage your requests and see the progress of your request.

For all emergencies, please call 911.